Focused on our clients
and their success!

Online Help

Carrus Technologies provides a wide array of tutorials for our products, allowing our clients to gain a full understanding of Carrus software systems and how they integrate with business processes.

The online assistance provided by SMS and JMS is a useful resource that will help you take advantage of new features and functionalities, all of which have practical applications for the management of your business.

To watch our video presentations, click on the Video option in the Carrus Online Help area and you will be automatically redirected to our YouTube channel.

For online technical support, or if you have questions about our solutions or services,

please contact us
Service à la clientèle

Customer Service

At Carrus, one of our strengths is our commitment to excellent customer service.

Our experienced team is always available to answer your questions, and our support agents are dedicated and highly knowledgeable about the market that you operate in.

We respond quickly to your inquiries and provide an efficient, personalized service.

You can contact us by telephone Monday to Friday from 7 am to 5 pm, or by email at cs@carrus.ca.

We are also available for emergency consultation from 5 pm to 9 pm, Monday to Friday as well as 7 am to 5pm on Saturdays.

Contact us

1-800-561-2190
(450) 449-8720
(450) 449-8722
1111 St-Charles West
East Tower, Office 255
Longueuil, QC
J4K 5G4 Canada

Support

With Carrus as your business partner, you benefit from the reliability of turnkey software solutions.

Our experts handle the installation of Carrus software and can advise you about which equipment to purchase. Our team members are authorized resellers of IBM and Lenovo products, and are well-equipped to help you make the right decisions at competitive prices.

By working with the industry professionals at Carrus, you benefit from peace of mind during the installation process, training and beyond.

Installation

The following services are included with the installation of Carrus software solutions:

  • Analysis of your business needs
  • Analysis of your current IT environment
  • Project management during implantation
  • Personalized training to get started
  • Data transfer and conversion plan
  • Support during launch
  • Post-launch follow-up
Formation

Training

Having the right tools for the job is one thing. Using them to their maximum potential is another.

To provide an opportunity for all of your employees to become comfortable with Carrus software solutions, we offer individual or group training once your system has been installed.

Our scalable solutions are subject to regular updates, including the addition of new functionalities. Because of this we suggest that you contact us promptly to request a training session to learn about the latest version of your solution.

These additional training sessions will allow you and the members of your team to develop a deep understanding of the software and to master the management tools that are available to you.

Take advantage of our free product training webinars. Consult the list of available sessions and book your place today!

SMS

Marketing – how to reach out to your clients and follow up on rejected work offers by email, mail or by telephone.
Date: June 19, 2015
Time: 10 am
Approx. duration: 60 minutes
Note: French only
Booking Appointments – saving time, importing templates, using the maintenance history.
Date: July 10, 2015
Time: 10 am
Approx. duration: 30 to 45 minutes
Note: French only
Accounting 101 – doing research with multiple accounting journals, entering data, modifying or deleting data, preparing tax reports, sending account statements by email, using petty cash.
Date: TBA
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Cost price – configuration of staff and non-productive work, using the punch system, reading and analyzing productivity reports and performance indicators.
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Taking inventory – preparation, quantity inputs, creating inventory value reports.
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Petty cash and GL report – closing up shop for the day.
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Progress grid – introduction to configuration and different functions.
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Invoicing with AutoWay – for new employees - creating invoices, importing templates, using the NAGS
Date: TBA
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Invoicing with GlassWayfor new employees - creating invoices, importing templates, using the NAGS catalogue.
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Invoicing with CollisionWayfor new employees – creating invoices, importing estimates, ordering and receiving parts.
Date: TBA
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Tire management – Discount table, importing price lists for easy searches, tire storage, recycling discounts on new tires.
Date: TBA
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Inventory – Price matrix, importing product lists, profit margin management by line item, ordering and receiving parts, core and return management.
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JMS

Promotions, sales and special prices – management, creating promotions.
Date: TBA
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Configuration of LaserCat electronic catalogue – best practices for configuring search priorities.
Date: TBA
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Price changes – optimizing price changes and profit margin verification.
Date: TBA
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Configuration of Dave/Nexpart catalogueadministration site – configuring new workshops in JMS, configuration of product line priorities.
Date: TBA
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Invoicingfor new employees – how to create invoices, credits, and conduct product research.
Date: TBA
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Physical count – how to take inventory, deviation management, verification of negative quantities and surplus inventory returns.
Date: TBA
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